JOB SUMMARY:

The Operations Associate provides support to the Member Services leadership and regional teams through reporting, system updates, and subject matter insight on operational processes.

ROLES AND RESPONSIBILITIES:

·       Generate, monitor, and research reporting to ensure memberships are in compliance with contract agreements. 

·       Develop an understanding of the Member Services policies, processes, and procedures to perform necessary system adjustments in our internal proprietary booking system, Salesforce, and SharePoint.

·       Act as a liaison, and first point of contact, with our VIP Benefit Partners to manage all day-to-day responsibilities.

·       Provide analysis and research, to both internal and external stakeholders, and provides support in Salesforce, SharePoint, Excel, and PowerPoint

·       Works on special projects as needed

·       Create and manage the manager’s on-call schedule and the membership account manager’s weekend/holiday schedule.

·       Manage the office calendar to ensure proper weekend coverage for the department’s needs.

·       Support the leadership team with the following:

·       Assist with operational projects.

·       Performs additional duties as determined by the Director of Commercial Operations, and is a shared resource for operational needs across the Member Services Department.

• Manage operational tasks including:

·       “Welcome Back” membership enrollments

·       Resignation and suspensions of memberships

·       Cases to assist the Member Service Department

·       Reconciliations of accounts

EDUCATION, SKILLS, AND EXPERIENCE:

·       Minimum 2 years experience in sales operations or internal operations

·       Must have impeccable written and verbal communication skills

·       Must be teamwork minded

·       Are comfortable working in a fast-paced environment where you can expect unexpected projects

·       Must have a process driven mind to work through a lot of detail and manual processes, but able to stay focused on execution

·       Must have experience with spreadsheets and database programs, specifically Salesforce.  Must be able to configure reports with requested data and present results in a concise and logical manner

·       Must be proficient in MS Word, Excel, and PowerPoint

·       Must have the ability to interact with diverse group of employees and external executives representing a wide spectrum of backgrounds